Products
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Pre-order available now!
Own Your Seat at the Table: Training for CX Leaders Who Had to Wing It
CourseLearn to lead, influence, and earn trust—without needing a senior title. Master cross-functional communication, strategic framing, and executive alignment. This course gives you the confidence and tools to lead CX from any level.
$149
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Stay Cool Under Pressure: Master Escalations and De-escalation
CourseMaster the art of customer escalation handling—from spotting early red flags to calming tense conversations and leading internal handoffs. Gain tools, language, and systems that turn pressure into trust and protect your team from burnout. Includes ch
$149
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Pre-order available now!
Lead the Partner, Own the Performance
CourseStop managing BPOs on autopilot. This course shows CX leaders how to lead with structure—setting better SLAs, aligning goals, running reviews, and driving results with outsourced teams.
$149
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Pre-order available now!
From Manager to Leader: Coaching High-Performing Support Teams
CourseLead your support team with confidence—no title change required. Learn to coach instead of fix, give feedback that builds trust, and grow a team that owns their work. Fast, practical lessons to help you lead right where you are.
$149
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Pre-order available now!
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Outsourced, Not Outplayed
CourseLearn how to find, train, and manage a BPO like a pro. This course gives CX leaders the tools, strategy, and playbook to scale support without losing quality, control, or confidence.
$149
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Advantage All Access
BundleThe All-Access Pass gives you unlimited, on-demand entry to all CX Collective courses, playbooks, and certification tracks. Learn what you need, when you need it—and certify when you're ready.
$179 / month