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Coming September 17, 2025

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See What's Inside

    1. 📒 1.1: Shift Your Mindset: From Task Manager to People Leader

    2. 🧠 1.2: Shift from Manager to Leader

    3. ✔️ 1.3: Knowledge Check

    1. 📒 2.1: Build Trust and Give Feedback: Say It So It Lands

    2. 🧠 2.2: Give Feedback That Builds Trust

    3. ✔️ 2.3 Knowledge Check

    1. 📒 3.1: Grow a High-Performing Team: Coach for Confidence and Ownership

    2. 💼 3.2 Leadership That Lasts: Zappos’ Shift from Managing Tasks to Growing People

    3. 🧠 3.3: Coach for Confidence and Ownership

    4. ✔️ 3.4 Knowledge Check

    1. 📒 4.1: Course Wrap-Up: Your Leadership Starts Now

    2. 📖 4.2: Download Your Playbook

About this course

  • $79.00
  • 12 lessons
  • 0 hours of video content

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