The CX Leadership Playbook
You'll build a playbook that helps you shift from execution to leadership, equipped with coaching, delegation, and trust-building strategies.
See What's Inside
📒 1.1: Shift Your Mindset: From Task Manager to People Leader
🧠 1.2: Shift from Manager to Leader
✔️ 1.3: Knowledge Check
📒 2.1: Build Trust and Give Feedback: Say It So It Lands
🧠 2.2: Give Feedback That Builds Trust
✔️ 2.3 Knowledge Check
📒 3.1: Grow a High-Performing Team: Coach for Confidence and Ownership
💼 3.2 Leadership That Lasts: Zappos’ Shift from Managing Tasks to Growing People
🧠 3.3: Coach for Confidence and Ownership
✔️ 3.4 Knowledge Check
📒 4.1: Course Wrap-Up: Your Leadership Starts Now
📖 4.2: Download Your Playbook