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    1. 📒 1.1 How Influence Works in CX

    2. 📒 1.2 Building Trust with Cross-Functional Partners

    3. 🧠 1.3 Trust Audit

    4. ✔️ 1.4 Knowledge Check

    1. 📒 2.1 Speaking the Language of the C-Suite

    2. 📒 2.2 Framing CX Work as Wins

    3. 💼 2.3 From Reactive to Strategic: How Revealbot Turned Support into a Cross-Functional Powerhouse

    4. 🧠 2.4 Reframing Exercise

    5. ✔️ 2.5 Knowledge Check

    1. 📒 3.1 Aligning Before You’re Asked

    2. 📒 3.2 Handling Pushback or “Not Yet” Moments

    3. 🧠 3.3 Proactive Leadership & Pushback Readiness

    4. ✔️ 3.4 Knowledge Check

    1. 📒 4.1 Positioning Yourself as a Strategic Partner

    2. 📒 4.2 Advocating for Your Team

    3. 💼 4.3 How Mozzo Coffee Earned Trust Through Proactive CX Leadership

    4. 🧠 4.4 Strategic Voice & Team Advocacy

    5. ✔️ 4.5 Knowledge Check

    1. 📒 5.1 Course Wrap-Up: From Credibility to Confidence

    2. 📖 5.2 Download Your Playbook

About this course

  • $149.00
  • 20 lessons
  • 0.5 hours of video content

Lead with Precision in CX Performance

Get this playbook—or unlock every playbook in our Performance Certification Series. Every playbook is designed to help you step into your role as a Certified CX Performance Leader with confidence, focus, and the skills to drive measurable results.

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