Products
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Master Your Time, Grow Your Team, Protect Your Sanity
CourseDitch the chaos. In this course, CX leaders learn how to manage time like a strategist—not a support agent. Build powerful daily and quarterly habits, delegate with confidence, and lead with clarity.
$149
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Building and Sustaining a CX Quality and Coaching Program
CourseBuild a QA program that actually improves performance. This course teaches you how to define quality, coach effectively, and align support with business goals
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Pre-order available now!
Building Dashboards That Tell the Right Story
CourseMaster the principles of actionable, audience-focused dashboards that guide decisions, not just display data.
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Right People. Right Time. Real Results.
CourseLearn how to forecast, schedule, and staff your CX team like a pro. This course turns workforce chaos into strategy—so you can lead with data, reduce burnout, and scale smarter.
$149
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Tagging Blueprint: Turn Support Data Into Strategy
CourseStop guessing. Start tagging with purpose. This course shows you how to turn messy support data into clarity, strategy, and influence—no data team required. Build a tagging system your whole company can trust.
$149
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Certified CX Operations Leader
BundleCertifies expertise in CX operations and systems-building. The holder has mastered concepts in workforce management, tagging and taxonomy, performance reporting, and QA frameworks. Ideal for leaders scaling support.
$129 / month