The CX Operations Leadership Playbook
Lead CX ops with confidence and clarity. Build your operations leadership playbooks on your terms. Start and stop anytime. Your playbook is yours forever.
Why pay full price? Your subscription unlocks access to every playbook in this track, plus new courses added monthly. Build when you're ready, reuse anytime.
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The KPI Mastery Playbook
Course • 24 lessonsLearn how to master KPIs That Matter.
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The CX Dashboard Playbook
Course • 29 lessonsLearn how to create Dashboards That Drive Action.
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The Coaching Program Playbook
Course • 27 lessonsLearn how to build and Sustain a Coaching Program.
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The Strategic Ticket Tagging Playbook
Course • 29 lessonsLearn to use tags to uncover insights.
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The Strategic WFM Playbook
Course • 36 lessonsLearn how to staff Strategically for Every Shift.
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Pre-order available now!
The BPO Management Playbook
Course • 24 lessonsLearn how to lead Outsourced Teams with Authority.
