For the CX Leader Who Built Their Skills the Hard Way.
Turn instinct into strategy. You’ve earned your role—now elevate it with proven tools and playbooks built to help you lead with clarity and confidence.
Master this Track. On Your Terms.
No deadlines. No limits. Get full access to every course, tool, and playbook in this certification track—for as long as you need it. All for less than $5 a day.
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Pre-order available now!
Lead the Partner, Own the Performance
Course • 24 lessonsStop managing BPOs on autopilot. This course shows CX leaders how to lead with structure—setting better SLAs, aligning goals, running reviews, and driving results with outsourced teams.
$149
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Pre-order available now!
Building Dashboards That Tell the Right Story
Course • 29 lessonsMaster the principles of actionable, audience-focused dashboards that guide decisions, not just display data.
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Building and Sustaining a CX Quality and Coaching Program
Course • 27 lessonsBuild a QA program that actually improves performance. This course teaches you how to define quality, coach effectively, and align support with business goals
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Tagging Blueprint: Turn Support Data Into Strategy
Course • 29 lessonsStop guessing. Start tagging with purpose. This course shows you how to turn messy support data into clarity, strategy, and influence—no data team required. Build a tagging system your whole company can trust.
$149
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Right People. Right Time. Real Results.
Course • 36 lessonsLearn how to forecast, schedule, and staff your CX team like a pro. This course turns workforce chaos into strategy—so you can lead with data, reduce burnout, and scale smarter.
$149
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Metric Mastery: Understanding CX KPIs (Required)
Course • 24 lessonsData is more than numbers—it’s a story. In just 30 minutes, learn how to choose and track CX KPIs that truly tell the story of your customer experience, driving insights that matter and engaging your team with data that speaks.
$149
