CX Collective

📒 1.1 What Dashboards Are (And Aren't)

📒 1.2 Why CX Dashboards Fail (And How to Fix It)

🧠 1.3 What Dashboards Are (And Aren't)

✔️ 1.4 Knowledge Check

📒 2.1 The Anatomy of a Great Dashboard

📒 2.2 Choosing the Right Chart for the Metric

📒 2.3 Bringing It All Together: Wireframing Your Dashboard

💼 2.4 How Instacart Built Actionable Dashboards That Drove 90%+ CSAT

🧠 2.5 From Components to Clarity—Designing Dashboards That Drive Action

✔️ 2.6 Knowledge Check

📒 3.1 Building Dashboards That Drive Action

📒 3.2 Common Dashboard Mistakes and How to Avoid Them

📒 3.3 How to Tell a Story With Your Data

🧠 3.4 Turning Dashboards Into Decision Engines

✔️ 3.5 Knowledge Check

📒 4.1 From Data to Decision: Building Your Dashboard Story

📒 4.2 Practice Makes Powerful: Drafting Your First Decision-Making Dashboard

📒 4.3 Closing the Loop: Refining, Sharing, and Driving Action from Your Dashboard

💼 4.4 Enhancing Customer Satisfaction Through Data-Driven Dashboards at a Leading Biotech Firm

🧠 4.5 From Metrics to Movement—Crafting Your Strategic Dashboard

✔️ 4.6 Knowledge Check

📒 5.1 Building a KPI-Driven Strategy From Your Dashboard

📒 5.2 Presenting Your Dashboard and Strategy to Stakeholders

📒 5.3 Sustaining Momentum and Driving Continuous KPI Improvement

💼 5.4 Transforming Dashboard Insights into Strategic Action at Incyte Switzerland

🧠 5.5 Continue Crafting Your Strategic Dashboard

✔️ 5.7 Knowledge Check

📒 6.1 Summary of Key Learnings

📖 6.2 Download Your Workbook