See What's Inside

    1. 📒 1.1 Understanding AI & the AI-Readiness Framework

    2. 🧠 1.2 Apply the AI Readiness Framework to your CX Team

    1. 📒2.1 Step 1: Optimizing Your Knowledge Base for AI-Driven Support

    2. 🧠 2.2 Update your Playbook: Knowledgebase Structure

    3. 📒 2.3 Step 2: Automate

    4. 🧠2.4 Update your Playbook: Automation

    5. 📒 2.5 Step 3: Empower Agents

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    6. 🧠 2.6 Update Your Playbook: Empowering Agents

    7. 📒2.7 Step 4: Measure, Monitor and Optimize

    8. 🧠 2.8 Update your Playbook: Measure, Monitor, Optimize

    1. 📒 3.1 Wrap up and Next Steps

    2. 📖 3.2 Download your Playbook

About This Masterclass

  • $149.00
  • 12 lessons
  • 0 hours of video content