See What's Inside

    1. 📒 1.1 What Tagging Really Is (And Isn’t)

    2. 📒 1.2 Why Tags Matter: From Chaos to Clarity

    3. 📒 1.3 Types of Tags and When to Use Them

    4. 📒 1.4 Structuring Tags: A Practical Starter Guide

    5. 💼 1.5 Zendesk: Building a Scalable Tagging Foundation

    6. 🧠 1.6 Tagging Foundations & Strategy

    7. ✔️ 1.7 Knowledge Check

    1. 📒 2.1 The Anatomy of a Good Tag Structure

    2. 📒 2.2 How to Choose What to Track

    3. 📒 2.3 Designing Tags for Human Use (Not Just Reports)

    4. 📒 2.4 Advanced Tag Architecture: Flat, Prefix, and Nested Models

    5. 💼 2.5 SentiSum: Enhancing Support Operations with AI-Driven Tagging

    6. 🧠 2.6 Structuring Tags for Clarity, Scalability, and Action

    7. ✔️ 2.7 Knowledge Check

    1. 📒 3.1 Mapping Tags to Your Workflow

    2. 📒 3.2 Training Agents to Tag Accurately

    3. 📒 3.3 Agent QA and Feedback Loops for Tag Health

    4. 📒 3.4 Tag Governance: When to Revise or Replace Tags

    5. 💼 3.5 MeUndies: Building a Tagging Strategy That Powers Data-Driven Support

    6. 🧠 3.6 Making Tagging Work in Real Life

    7. ✔️ 3.7 Knowledge Check

    1. 📒 4.1 From Tags to Insights

    2. 📒 4.2 Reporting Without Overwhelm

    3. 📒 4.3 Presenting Tag-Driven Insights Internally

    4. 💼 4.4 Schuh: Leveraging AI-Driven Tagging for Strategic Insights

    5. 🧠 4.5 Turning Tags into Strategic Insight

    6. ✔️ 4.6 Knowledge Check

    1. 📒 5.1 Wrap up

    2. 📖 5.2 Download Your Workbook

About this course

  • $149.00
  • 29 lessons
  • 0.5 hours of video content