Inside This Playbook

    1. 📒 1.1 What Tagging Really Is (And Isn’t)

      FREE PREVIEW

    2. 📒 1.2 Why Tags Matter: From Chaos to Clarity

    3. 📒 1.3 Types of Tags and When to Use Them

    4. 📒 1.4 Structuring Tags: A Practical Starter Guide

    5. 💼 1.5 Zendesk: Building a Scalable Tagging Foundation

    6. 🧠 1.6 Tagging Foundations & Strategy

    7. ✔️ 1.7 Knowledge Check

    1. 📒 2.1 The Anatomy of a Good Tag Structure

    2. 📒 2.2 How to Choose What to Track

    3. 📒 2.3 Designing Tags for Human Use (Not Just Reports)

    4. 📒 2.4 Advanced Tag Architecture: Flat, Prefix, and Nested Models

    5. 💼 2.5 SentiSum: Enhancing Support Operations with AI-Driven Tagging

    6. 🧠 2.6 Structuring Tags for Clarity, Scalability, and Action

    7. ✔️ 2.7 Knowledge Check

    1. 📒 3.1 Mapping Tags to Your Workflow

    2. 📒 3.2 Training Agents to Tag Accurately

    3. 📒 3.3 Agent QA and Feedback Loops for Tag Health

    4. 📒 3.4 Tag Governance: When to Revise or Replace Tags

    5. 💼 3.5 MeUndies: Building a Tagging Strategy That Powers Data-Driven Support

    6. 🧠 3.6 Making Tagging Work in Real Life

    7. ✔️ 3.7 Knowledge Check

    1. 📒 4.1 From Tags to Insights

    2. 📒 4.2 Reporting Without Overwhelm

    3. 📒 4.3 Presenting Tag-Driven Insights Internally

    4. 💼 4.4 Schuh: Leveraging AI-Driven Tagging for Strategic Insights

    5. 🧠 4.5 Turning Tags into Strategic Insight

    6. ✔️ 4.6 Knowledge Check

    1. 📒 5.1 Wrap up

    2. 📖 5.2 Download Your Workbook

About this course

  • $149.00
  • 29 lessons
  • 0.5 hours of video content

FAQ

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    Yes. Once you download a playbook, it’s yours for life — even if your access window ends.

  • How fast can I complete a playbook?

    Most leaders finish in under 2 hours, but you may be able to go faster. The goal is for you to quickly absorb the concepts and apply them immediately. They’re designed for busy CX leaders who want quick wins, not long lectures.

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