See What's Inside

    1. ๐Ÿ“’ 1.1 Why Time Management Is a Strategic Skill

      FREE PREVIEW

    2. ๐Ÿ“’ 1.2 Clarifying Your Role by Level (Manager vs. Director)

    3. ๐Ÿ“’ 1.3 Defining Success: Outcomes vs. Tasks

    4. ๐Ÿง  1.4 Reclaiming Time as a Strategic Asset

    5. โœ”๏ธ 1.5 Knowledge Check

    1. ๐Ÿ“’ 2.1 What CX Leaders Should Do Daily

    2. ๐Ÿ“’ 2.2 What to Tackle Weekly

    3. ๐Ÿ“’ 2.3 Sample Daily & Weekly Routines (With Template)

    4. ๐Ÿ’ผ 2.4 How HubSpotโ€™s CX Leaders Shifted from Firefighting to Strategic Focus

    5. ๐Ÿง  2.5: Structuring Your Day and Week to Lead

    6. โœ”๏ธ 2.6 Knowledge Check

    1. ๐Ÿ“’ 3.1 Monthly CX Leader Responsibilities

    2. ๐Ÿ“’ 3.2 Quarterly Planning Like an Operator

    3. ๐Ÿ“’ 3.3 Building a Quarterly Rhythm You Can Stick To

    4. ๐Ÿง 3.4: Structuring Your Day and Week to Lead

    5. โœ”๏ธ 3.5 Knowledge Check

    1. ๐Ÿ“’ 4.1 Tools That Save You Hours (and How to Use Them Right)

    2. ๐Ÿ“’ 4.2 What to Delegate and How to Let Go

    3. ๐Ÿ“’ 4.3 Setting Boundaries With Teams and Execs

    4. ๐Ÿ’ผ 4.4 Bayer's Dynamic Shared Ownership โ€“ Empowering Teams Through Delegation

    5. ๐Ÿง 4.5: Empowerment Through Tools, Delegation, and Boundaries

    6. โœ”๏ธ 4.6 Knowledge Check

    1. ๐Ÿ“’ 5.1 Review and Reflect

    2. ๐Ÿ“’ 5.2 Common Pitfalls to Avoid

    3. ๐Ÿ“’5.3 Apply Your System: Finalize the Playbook

    4. ๐Ÿง 5.4: Build Your Leadership Operating Manual

    5. โœ”๏ธ 5.5 Knowledge Check

    6. ๐Ÿ“– 5.6 Download Your Playbook

About this course

  • $149.00
  • 28 lessons
  • 0.5 hours of video content

FAQ

Email: [email protected]

  • Do I really get to keep the playbook forever?

    Yes. Once you download a playbook, itโ€™s yours for life โ€” even if your access window ends.

  • How fast can I complete a playbook?

    Most leaders finish in under 2 hours, but you may be able to go faster. The goal is for you to quickly absorb the concepts and apply them immediately. Theyโ€™re designed for busy CX leaders who want quick wins, not long lectures.

  • What if I buy one playbook and later want All-Access?

    No problem โ€” weโ€™ll credit your single playbook purchase toward your All-Access Pass.

  • Whatโ€™s included in the All-Access Pass?

    Every current playbook, every new release for the year (rolling 12 month period), and all certification tracks. Plus, you can download and keep them all.

  • Are these playbooks for individuals or teams?

    Both. Many managers and directors start individually, then expand access for their team to scale faster.

  • Do you offer refunds?

    If the playbook isnโ€™t what you expected, reach out within 7 days and weโ€™ll do everything we can to make it right. Once a playbook has been downloaded, refunds arenโ€™t available since youโ€™ve already unlocked its value โ€” but weโ€™ll work with you to find a creative solution, whether thatโ€™s credit toward another playbook or helping you get the most out of what you purchased.

  • How do I know which playbook is right for me?

    Start with the Playbook Match quiz โ€” it takes one minute and points you to the best fit for your role and goals. https://www.cxcollectiveadvantage.com/match