You’re Already Leading. Now Build Your Legacy.
You have the heart and drive to lead. CCXPL (Certified CX Performance Leader) gives you the frameworks and tools to turn that into a lasting impact.
Master this Track. On Your Terms.
No deadlines. No limits. Get full access to every course, tool, and playbook in this certification track—for as long as you need it. All for less than $5 a day.
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CX Mastery
Stay Cool Under Pressure: Master Escalations and De-escalation
CourseMaster the art of customer escalation handling—from spotting early red flags to calming tense conversations and leading internal handoffs. Gain tools, language, and systems that turn pressure into trust and protect your team from burnout. Includes ch
$149
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Pre-order available now!
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CX Mastery
Outsourced, Not Outplayed
CourseLearn how to find, train, and manage a BPO like a pro. This course gives CX leaders the tools, strategy, and playbook to scale support without losing quality, control, or confidence.
$149
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CX Mastery
Building and Sustaining a CX Quality and Coaching Program
CourseBuild a QA program that actually improves performance. This course teaches you how to define quality, coach effectively, and align support with business goals
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Pre-order available now!
CX Mastery
Own Your Seat at the Table: Training for CX Leaders Who Had to Wing It
CourseLearn to lead, influence, and earn trust—without needing a senior title. Master cross-functional communication, strategic framing, and executive alignment. This course gives you the confidence and tools to lead CX from any level.
$149
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Pre-order available now!
CX Mastery
From Manager to Leader: Coaching High-Performing Support Teams
CourseLead your support team with confidence—no title change required. Learn to coach instead of fix, give feedback that builds trust, and grow a team that owns their work. Fast, practical lessons to help you lead right where you are.
$149
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CX Mastery
Metric Mastery: Understanding CX KPIs (Required)
CourseData is more than numbers—it’s a story. In just 30 minutes, learn how to choose and track CX KPIs that truly tell the story of your customer experience, driving insights that matter and engaging your team with data that speaks.
$149
