The CX Performance Management Playbooks
Measure what matters, boost performance, and lead with confidence. Build your CX performance playbook in under 2 hours. Start anytime. Yours to keep forever.
Why pay full price? Your subscription unlocks access to every playbook in this track, plus new courses added monthly. Build when you're ready, reuse anytime.
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Pre-order available now!
The Escalation Management Playbook
CourseLearn how to handle Escalations Like a Pro.
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The Strategic BPO Playbook
CourseLearn how to build Effective Outsourcing Partnerships.
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The Coaching Program Playbook
CourseLearn how to build and Sustain a Coaching Program.
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The Finding Your Executive Voice Playbook
CourseLearn how to speak with impact, earn trust, and lead with your unique CX voice at the executive level.
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Pre-order available now!
The CX Leadership Playbook
CourseLearn how to go From Manager to True CX Leader.
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The KPI Mastery Playbook
CourseLearn how to master KPIs That Matter.
