Inside This Playbook

    1. ๐Ÿ“’ 1.1 Redefining Success: The Shift from Doing to Leading

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    2. ๐Ÿ“’ 1.2 Letting Go of the Work (and the Guilt That Comes With It)

    3. ๐Ÿ“’ 1.3 Building New Habits: Focus, Feedback, and Facilitation

    4. ๐Ÿ’ผ 1.4 Case Study: Mailchimp- From Doer to Strategic People Leader

    5. โœ”๏ธ 1.5 Knowledge Check

    1. ๐Ÿ“’ 2.1 Understanding Your Influence: What You Say vs. What They Hear

    2. ๐Ÿ“’ 2.2 Emotional Intelligence and Leadership Presence

    3. ๐Ÿ“’ 2.3 Navigating Self-Doubt, Burnout, and Imposter Syndrome

    4. ๐Ÿ’ผ 2.4 Case Study: Calm- Leading With EQ in a High-Growth Environment

    5. ๐Ÿง  2.5 Practice Exercise: The Inner Work of Leadership

    6. โœ”๏ธ 2.6 Knowledge Check

    1. ๐Ÿ“’ 3.1 The Art of Managing Up Without People-Pleasing

    2. ๐Ÿ“’ 3.2 Coaching Your Team: From Task Managers to Problem Solvers

    3. ๐Ÿ“’ 3.3 Influence Without Authority: Cross-Functional Collaboration

    4. ๐Ÿ’ผ 3.4 Case Study: Canva- Building Cross-Functional Influence Without Authority

    5. ๐Ÿง  3.5 Practice Exercise: Managing Up, Down, and Across

    6. โœ”๏ธ 3.6 Knowledge Check

    1. ๐Ÿ“’ 4.1 Becoming a Change Leader (Not Just a Messenger)

    2. ๐Ÿ“’ 4.2 Communicating Vision in a Way People Can Follow

    3. ๐Ÿ“’ 4.3 Handling Resistance Without Losing Your Cool

    4. ๐Ÿ’ผ 4.4 Case Study: Shopify - Leading Through Change With Clarity and Confidence

    5. ๐Ÿง  4.5 Practice Exercise: Leading Through Change

    6. โœ”๏ธ 4.6 Knowledge Check

    1. ๐Ÿ“’ 5.1 What Motivates People (and Why Itโ€™s Not Just Recognition)

    2. ๐Ÿ“’ 5.2 Building Rituals and Rhythms That Reinforce Culture

    3. ๐Ÿ“’ 5.3 Your Leadership Strategy: From Vision to Execution

    4. ๐Ÿ’ผ 5.4 Case Study: Zappos- Reinforcing Culture Through Consistent Team Rituals

    5. ๐Ÿง  5.5 Practice Exercise: Sustaining Motivation and Momentum

    6. โœ”๏ธ 5.6 Knowledge Check

    1. ๐Ÿ“’ 6.1 Your Leadership Playbook: Bringing It All Together

    2. ๐Ÿ“– 6.2 Download Your Playbook

About this course

  • $149.00
  • 31 lessons
  • 0.5 hours of video content

FAQ

  • Do I really get to keep the playbook forever?

    Yes. Once you download a playbook, itโ€™s yours for life โ€” even if your access window ends.

  • How fast can I complete a playbook?

    Most leaders finish in under 2 hours, but you may be able to go faster. The goal is for you to quickly absorb the concepts and apply them immediately. Theyโ€™re designed for busy CX leaders who want quick wins, not long lectures.

  • What if I buy one playbook and later want All-Access?

    No problem โ€” weโ€™ll credit your single playbook purchase toward your All-Access Pass.

  • Whatโ€™s included in the All-Access Pass?

    Every current playbook, every new release for the year (rolling 12 month period), and all certification tracks. Plus, you can download and keep them all.

  • Are these playbooks for individuals or teams?

    Both. Many managers and directors start individually, then expand access for their team to scale faster.

  • Do you offer refunds?

    If the playbook isnโ€™t what you expected, reach out within 7 days and weโ€™ll do everything we can to make it right. Once a playbook has been downloaded, refunds arenโ€™t available since youโ€™ve already unlocked its value โ€” but weโ€™ll work with you to find a creative solution, whether thatโ€™s credit toward another playbook or helping you get the most out of what you purchased.

  • How do I know which playbook is right for me?

    Start with the Playbook Match quiz โ€” it takes one minute and points you to the best fit for your role and goals. https://www.cxcollectiveadvantage.com/match