Inside This Playbook

    1. πŸ“’ 1.1 Redefining Success: The Shift from Doing to Leading

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    2. πŸ“’ 1.2 Letting Go of the Work (and the Guilt That Comes With It)

    3. πŸ“’ 1.3 Building New Habits: Focus, Feedback, and Facilitation

    4. πŸ’Ό 1.4 Case Study: Mailchimp- From Doer to Strategic People Leader

    5. βœ”οΈ 1.5 Knowledge Check

    1. πŸ“’ 2.1 Understanding Your Influence: What You Say vs. What They Hear

    2. πŸ“’ 2.2 Emotional Intelligence and Leadership Presence

    3. πŸ“’ 2.3 Navigating Self-Doubt, Burnout, and Imposter Syndrome

    4. πŸ’Ό 2.4 Case Study: Calm- Leading With EQ in a High-Growth Environment

    5. 🧠 2.5 Practice Exercise: The Inner Work of Leadership

    6. βœ”οΈ 2.6 Knowledge Check

    1. πŸ“’ 3.1 The Art of Managing Up Without People-Pleasing

    2. πŸ“’ 3.2 Coaching Your Team: From Task Managers to Problem Solvers

    3. πŸ“’ 3.3 Influence Without Authority: Cross-Functional Collaboration

    4. πŸ’Ό 3.4 Case Study: Canva- Building Cross-Functional Influence Without Authority

    5. 🧠 3.5 Practice Exercise: Managing Up, Down, and Across

    6. βœ”οΈ 3.6 Knowledge Check

    1. πŸ“’ 4.1 Becoming a Change Leader (Not Just a Messenger)

    2. πŸ“’ 4.2 Communicating Vision in a Way People Can Follow

    3. πŸ“’ 4.3 Handling Resistance Without Losing Your Cool

    4. πŸ’Ό 4.4 Case Study: Shopify - Leading Through Change With Clarity and Confidence

    5. 🧠 4.5 Practice Exercise: Leading Through Change

    6. βœ”οΈ 4.6 Knowledge Check

    1. πŸ“’ 5.1 What Motivates People (and Why It’s Not Just Recognition)

    2. πŸ“’ 5.2 Building Rituals and Rhythms That Reinforce Culture

    3. πŸ“’ 5.3 Your Leadership Strategy: From Vision to Execution

    4. πŸ’Ό 5.4 Case Study: Zappos- Reinforcing Culture Through Consistent Team Rituals

    5. 🧠 5.5 Practice Exercise: Sustaining Motivation and Momentum

    6. βœ”οΈ 5.6 Knowledge Check

    1. πŸ“’ 6.1 Your Leadership Playbook: Bringing It All Together

    2. πŸ“– 6.2 Download Your Playbook

About this course

  • $149.00
  • 31 lessons
  • 0.5 hours of video content

FAQ

  • Do I really get to keep the playbook forever?

    Yes. Once you download a playbook, it’s yours for life β€” even if your access window ends.

  • How fast can I complete a playbook?

    Most leaders finish in under 2 hours, but you may be able to go faster. The goal is for you to quickly absorb the concepts and apply them immediately. They’re designed for busy CX leaders who want quick wins, not long lectures.

  • What if I buy one playbook and later want All-Access?

    No problem β€” we’ll credit your single playbook purchase toward your All-Access Pass.

  • What’s included in the All-Access Pass?

    Every current playbook, every new release for the year (rolling 12 month period), and all certification tracks. Plus, you can download and keep them all.

  • Are these playbooks for individuals or teams?

    Both. Many managers and directors start individually, then expand access for their team to scale faster.

  • Do you offer refunds?

    If the playbook isn’t what you expected, reach out within 7 days and we’ll do everything we can to make it right. Once a playbook has been downloaded, refunds aren’t available since you’ve already unlocked its value β€” but we’ll work with you to find a creative solution, whether that’s credit toward another playbook or helping you get the most out of what you purchased.

  • How do I know which playbook is right for me?

    Start with the Playbook Match quiz β€” it takes one minute and points you to the best fit for your role and goals. https://www.cxcollectiveadvantage.com/match