You’re great at managing. Now it’s time to lead.
You’ve mastered support operations—now step into a bigger role. This course helps you become a Certified CX Performance Leader with real leadership skills you can use right away.
Every lesson is built to be practical, easy to apply, and focused on helping you build a coaching strategy that works in the real world—no fluff, no filler. We use the LOOP Method, a step-by-step learning model that helps you retain and apply what you learn by guiding you through four key stages: Learn the Concept, Observe It in Action, Own the Practice, and Prove the Impact.
📒 1.1: Shift Your Mindset: From Task Manager to People Leader
🧠 1.2: Shift from Manager to Leader
✔️ 1.3: Knowledge Check
📒 2.1: Build Trust and Give Feedback: Say It So It Lands
🧠 2.2: Give Feedback That Builds Trust
✔️ 2.3 Knowledge Check
📒 3.1: Grow a High-Performing Team: Coach for Confidence and Ownership
💼 3.2 Leadership That Lasts: Zappos’ Shift from Managing Tasks to Growing People
🧠 3.3: Coach for Confidence and Ownership
✔️ 3.4 Knowledge Check
📒 4.1: Course Wrap-Up: Your Leadership Starts Now
📖 4.2: Download Your Playbook