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Coming August 13, 2025

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Check out the Curriculum

Every lesson is built to be practical, easy to apply, and focused on helping you build a tagging strategy that works in the real world—no fluff, no filler. We use the LOOP Method, a step-by-step learning model that helps you retain and apply what you learn by guiding you through four key stages: Learn the Concept, Observe It in Action, Own the Practice, and Prove the Impact.

    1. 📒 1.1 How Influence Works in CX

    2. 📒 1.2 Building Trust with Cross-Functional Partners

    3. 🧠 1.3 Trust Audit

    4. ✔️ 1.4 Knowledge Check

    1. 📒 2.1 Speaking the Language of the C-Suite

    2. 📒 2.2 Framing CX Work as Wins

    3. 💼 2.3 From Reactive to Strategic: How Revealbot Turned Support into a Cross-Functional Powerhouse

    4. 🧠 2.4 Reframing Exercise

    5. ✔️ 2.5 Knowledge Check

    1. 📒 3.1 Aligning Before You’re Asked

    2. 📒 3.2 Handling Pushback or “Not Yet” Moments

    3. 🧠 3.3 Proactive Leadership & Pushback Readiness

    4. ✔️ 3.4 Knowledge Check

    1. 📒 4.1 Positioning Yourself as a Strategic Partner

    2. 📒 4.2 Advocating for Your Team

    3. 💼 4.3 How Mozzo Coffee Earned Trust Through Proactive CX Leadership

    4. 🧠 4.4 Strategic Voice & Team Advocacy

    5. ✔️ 4.5 Knowledge Check

    1. 📒 5.1 Course Wrap-Up: From Credibility to Confidence

    2. 📖 5.2 Download Your Playbook

About this course

  • $149.00
  • 20 lessons
  • 0.5 hours of video content

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