Check Out the Curriculum

Every lesson is built to be practical, easy to apply, and focused on helping you build a tagging strategy that works in the real worldβ€”no fluff, no filler. We use the LOOP Method, a step-by-step learning model that helps you retain and apply what you learn by guiding you through four key stages: Learn the Concept, Observe It in Action, Own the Practice, and Prove the Impact.

    1. πŸ“’ 1.1 Why Time Management Is a Strategic Skill

    2. πŸ“’ 1.2 Clarifying Your Role by Level (Manager vs. Director)

    3. πŸ“’ 1.3 Defining Success: Outcomes vs. Tasks

    4. 🧠 1.4 Reclaiming Time as a Strategic Asset

    5. βœ”οΈ 1.5 Knowledge Check

    1. πŸ“’ 2.1 What CX Leaders Should Do Daily

    2. πŸ“’ 2.2 What to Tackle Weekly

    3. πŸ“’ 2.3 Sample Daily & Weekly Routines (With Template)

    4. πŸ’Ό 2.4 How HubSpot’s CX Leaders Shifted from Firefighting to Strategic Focus

    5. 🧠 2.5: Structuring Your Day and Week to Lead

    6. βœ”οΈ 2.6 Knowledge Check

    1. πŸ“’ 3.1 Monthly CX Leader Responsibilities

    2. πŸ“’ 3.2 Quarterly Planning Like an Operator

    3. πŸ“’ 3.3 Building a Quarterly Rhythm You Can Stick To

    4. 🧠3.4: Structuring Your Day and Week to Lead

    5. βœ”οΈ 3.5 Knowledge Check

    1. πŸ“’ 4.1 Tools That Save You Hours (and How to Use Them Right)

    2. πŸ“’ 4.2 What to Delegate and How to Let Go

    3. πŸ“’ 4.3 Setting Boundaries With Teams and Execs

    4. πŸ’Ό 4.4 Bayer's Dynamic Shared Ownership – Empowering Teams Through Delegation

    5. 🧠4.5: Empowerment Through Tools, Delegation, and Boundaries

    6. βœ”οΈ 4.6 Knowledge Check

    1. πŸ“’ 5.1 Review and Reflect

    2. πŸ“’ 5.2 Common Pitfalls to Avoid

    3. πŸ“’5.3 Apply Your System: Finalize the Playbook

    4. 🧠5.4: Build Your Leadership Operating Manual

    5. βœ”οΈ 5.5 Knowledge Check

    6. πŸ“– 5.6 Download Your Playbook

About this course

  • $149.00
  • 28 lessons
  • 0.5 hours of video content