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See What's Inside

    1. 📒1.1 Understanding AI and Its Impact

    2. 💼 1.2 Case Study: How H&M Used AI to Boost Customer Engagement

    3. 📒 1.3 Setting Expectations for AI Implementation

    4. 💼 1.4 Case Study: Lessons from Tay, Microsoft's Chatbot

    5. 🧠 1.5 Exercise: Map Your AI Opportunities

    6. 🧠 1.6 Practical Exercise: Setting Practical AI Goals for Your Team

    7. ✔️ 1.7 Knowledge Check

    1. 📒 2.1 Defining Your AI Strategy

    2. 💼 2.2 Case Study: How Bank of America Scaled Support with AI

    3. 🧠 2.3 Practical Exercise: Build Your AI KPI Scorecard

    4. 🧠 2.4 Practical Exercise: Draft Your AI Roadmap

    5. 🧠 2.5 Practical Exercise: Build Your AI-Powered Workflow

    6. 💼 2.6 Case Study: AirAsia’s AI-Powered Support Transformation

    7. ✔️ 2.7: Knowledge Check

    1. 📒 3.1 Streamlining Processes with AI

    2. 💼 3.2 Case Study: How Lyft Used AI to Improve Customer Support

    3. 📒 3.3 Training Your Team for AI Readiness

    4. 🧠 3.4 Practical Exercise: AI Workflow Redesign

    5. ✔️ 3.5 Knowledge Check

    1. 📒 4.1 Fostering an AI-Driven Mindset

    2. 📒 4.2 Engaging Employees in AI Initiatives

    3. 💼 4.3 Case Study: How Starbucks Boosted AI Adoption Through Engagement

    4. 🧠 4.4 Practical Exercise: Design Your AI Engagement Strategy

    5. 🧠 4.5 Practice Exercise: Overcoming AI Resistance

    6. ✔️ 4.6 Knowledge Check

    1. 📒 5.1 Evaluating AI Impact

    2. 📒 5.2 Iterating for Future Growth

    3. ✔️ 5.3 Knowledge Check

    1. 📒 Wrap-Up: You’re Ready to Get Started

    2. 📖 Download Your Workbook

About this course

  • $149.00
  • 30 lessons
  • 0.5 hours of video content

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